Privacy
Privacy Policy
Effective October 18, 2026. Last updated October 18, 2026.
1. Scope
This Privacy Policy describes how Five Peak Ventures LLC, an Arizona limited liability company (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and retains information in connection with the FaxOnce mobile application, the website at faxonce.app, and related services (the “Service”). Your use of the Service is also governed by our Terms of Service.
2. Information We Collect
- Documents and cover page content. The pages you choose to fax and any cover page text you enter.
- Destination fax number. The number you enter, used to transmit your fax.
- Email address (optional). If you provide one for a receipt, or when you contact support.
- Transaction information. Fax reference, date and time, page count, amount charged or refunded, delivery status, and carrier delivery details such as pages transmitted and call duration.
- Billing ZIP code. We collect your billing ZIP code to calculate sales tax, and keep tax records (ZIP, states, amounts) for 7 years as required by law.
- Payment information. Processed by Stripe. We receive a payment reference and limited payment status; we do not receive or store your full card number.
- Support communications. Messages you send us and our replies.
- Technical and security information. Request metadata and a one-way hash of destination fax numbers, used to prevent fraud and abuse. Your IP address is processed transiently in memory to prevent abuse and to limit the rate of requests, and is not stored in our records. Our hosting and network providers may retain short-lived access logs that include IP addresses, in accordance with their own retention practices.
- Administrative and support systems. Where any person attempts to access our administrative or support tools, we record the IP address associated with failed authentication attempts and with actions taken through those tools, in order to secure those systems. Records of failed authentication attempts are purged on a rolling basis, and records of support actions are retained for as long as necessary to secure our systems and maintain an audit trail.
No account is required, and we do not collect contact lists, location, or advertising identifiers.
3. How We Use Information
We use information only to transmit your fax; process payments, resends, and refunds; send your receipt email; provide customer support; prevent fraud, abuse, and repeated failed transmissions; maintain the security and operation of the Service; and comply with legal, tax, and accounting obligations.
We do not display advertising, and we do not sell personal information or share it for cross-context behavioral advertising.
4. Documents and Receipt Emails
Documents remain on your device until you begin sending them. Documents uploaded to our servers but not submitted for payment are deleted automatically within approximately 30 minutes of upload. After you submit a paid fax, our servers hold a copy only as long as needed to transmit it and to permit one resend, and delete it no later than 72 hours after submission, or sooner when the fax is delivered, refunded, or fails without resend eligibility. Unsent documents saved as drafts remain on your device until you delete them. The app also keeps a History of faxes sent from your device, including the document name, masked fax number, page count, amount paid, status, fax ID, and the receipt email address you entered. History is stored only on your device, is not backed up by the app, and stays there until you remove an entry in the app or uninstall the app. A sent document kept on your device for a resend is deleted when the fax is delivered or 7 days after the last attempt, or sooner if you delete it.
We send a receipt email after the final delivery result of your fax is known and, if you use a free resend, one further email reporting its result. If you elect to attach your fax to that email, we store that copy in encrypted form until the receipt email is sent, and delete it immediately afterward and in all cases within 72 hours. An email attachment may remain in your mailbox and in the systems of your email provider; forward it only to trusted recipients.
5. Retention
- Transaction records (fax reference, date, page count, amounts charged and refunded, delivery status, and a partially masked fax number) are retained for seven years for tax, accounting, and dispute purposes. These records do not retain your email address after the period below.
- Tax records (your billing ZIP code and state, the destination state and the first six digits of the destination fax number, and the amounts charged, taxed, and refunded) are retained for seven years as required by tax law. Tax records never contain the full destination fax number.
- Email addresses associated with a fax are masked 90 days after the fax.
- Support messages are deleted, and the associated email address masked, 90 days after the support request is closed.
- Hashed fax numbers used for fraud prevention are deleted after 90 days.
- Documents are deleted from our servers within 72 hours, as described in Section 4.
Backups. To protect the integrity and availability of the Service, we maintain encrypted backup copies of our systems. Information that has been deleted from our active systems in accordance with this Policy may remain in such encrypted backups for up to 30 days, after which it is permanently deleted or overwritten in the ordinary course. Backup copies are access-restricted, are not used for any purpose other than disaster recovery and the restoration of the Service, and, if restored, are subject to the retention periods described in this Policy.
Our service providers retain information according to their own policies; for example, Stripe retains payment records as required by financial regulations, and our email provider retains delivery logs for a limited period.
6. Service Providers
We disclose information only to service providers acting on our behalf, and only as needed to operate the Service:
- Stripe, Inc. payment processing and fraud prevention;
- Telnyx LLC fax transmission;
- Resend delivery of receipt and support emails;
- Fly.io application hosting and storage;
- Cloudflare, Inc. website hosting, network delivery, and security.
We may also disclose information when required by law or legal process, to protect the rights, property, or safety of the Company, our users, or others, or in connection with a merger, acquisition, or sale of assets, subject to this Policy.
7. Security
We use reasonable administrative, technical, and physical safeguards, including encryption in transit and at rest, to protect information. No method of transmission or storage is completely secure. The Service is not designed for HIPAA-regulated or other regulated data; see Section 6 of our Terms of Service.
8. Your Choices and Rights
Providing an email address is optional. You may delete saved drafts in the application at any time. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to not be discriminated against for exercising those rights.
To request access or deletion, email [email protected] from the address you used, or include the fax reference shown in the application or on your receipt. We will verify and respond to your request as required by applicable law. We may retain transaction records where the law requires, as described in Section 5.9. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Location of Processing
The Service is offered in the United States, and information is processed and stored in the United States.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
12. Contact
Five Peak Ventures LLC, an Arizona limited liability company. Email: [email protected].